Course Programmes

If you develop your people, your business is going to be more successful. It’s just a matter of creating an environment where that becomes a happening every day

 

Training Courses

The Defama team has been developed to deliver consistently high standard training courses across a wide range of markets and languages, incorporating our core values:

Committed - Honourable - Adaptable - Progressive

Our training courses are designed in collaboration with the client and are based on the practical experience the Defama team has harvested.

Our client specific courses are developed and designed to address unique training and development needs and we are committed to reviewing and updating the content and context of our existing programmes.

We deliver training programmes for our clients that improve the performance of their people and in turn drive business results.

 

Course Pathways

The course pathways include:

  • Parts People & Service Engineers
  • Sales People & Sales Managers
  • Aftermarket Managers
  • Leadership Programme
  • Senior Business Management

They are designed to cover the following five areas of business:

  • Sales
  • Customer Service
  • Aftermarket Service / Aftersales training and business development
  • Business strategy, operation and management development
  • Colleague Leadership & Management

We are not limited to the course pathways offered and are continuously developing new courses and programmes to meet the needs of our clients.

 

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