If you develop your people, your business is going to be more successful. It’s just a matter of creating an environment where that becomes a happening every day
The Defama team has been developed to deliver consistently high standard training courses across a wide range of markets and languages, incorporating our core values:
Committed - Honourable - Adaptable - Progressive
Our training courses are designed in collaboration with the client and are based on the practical experience the Defama team has harvested.
Our client specific courses are developed and designed to address unique training and development needs and we are committed to reviewing and updating the content and context of our existing programmes.
We deliver training programmes for our clients that improve the performance of their people and in turn drive business results.
The course pathways include:
- Parts People & Service Engineers
- Sales People & Sales Managers
- Aftermarket Managers
- Leadership Programme
- Senior Business Management
They are designed to cover the following five areas of business:
- Customer Service
- Aftermarket Service / Aftersales training and business development
- Business strategy, operation and management development
- Colleague Leadership & Management