Communication Skills

Communication Skills Course – All 5 Modules for the price of four!


Course Description

This online Communication Skills training course is designed to give you a good understanding of communications as a business tool. It includes guidance on how to overcome barriers, provide feedback, understand body language, to negotiate, handle confrontation, and become more assertive.

The course delivers a comprehensive overview of the main communication styles and provides guidance on how to improve your skills to get the best results in the workplace. It has flexible online access that fits in with a busy schedule.

  • Developed by an experienced training professional
  • CPD Process – track and document your skills
  • Self-paced learning with flexible online access
  • Interactive Assessment
  • Approximate Duration: 2-3 hours
  • On completion of each module a certificate can be downloaded and printed

Who Should Take This Online Communication Skills Training Course?

This course is aimed at business professionals who may be new to their roles or time served employees who need to develop their skill set.

Certification

On successfully passing each module you can instantly download and print a certificate.

Here are a few preview images from the course modules, click on them to take a closer look.

Exploring Communication

Body Language

Communication Styles

Certificate

Content

The course is divided into five interactive modules and includes an assessment at the end of each one.

Exploring Communication – looks at the main communication styles and provides details on how you can improve your skills to get the best results in your future interactions. The content provides a broad range of core communication methods, guiding you to communicate more effectively by becoming self-aware and removing barriers.

Body Language – provides information on non-verbal communication including gestures, postures, cues, signals, and position. You’ll learn practical strategies for reading body language, detecting hidden emotions, and becoming aware of the signals you are putting across.

Neuro-Linguistic Programming (NLP) – explores four key principles of NLP which focus on how you communicate, planning your goals and what you want to achieve in life, the skills you can use, and how to understand and respect differences in other people. You will discover tools and techniques to become more positive, a better communicator, confident, charismatic, and powerful.

Communication Styles – teaches how to identify and adapt to different styles of communication. The content will provide you with a deeper knowledge of your style, instructions on how to identify other people, and strategies towards communication success.

Communication Behaviour – provides you with the techniques and tools you need for handling communication in confrontational or pressurised situations. You will understand the disadvantages of aggressive and passive behaviour and learn about managing emotions at work and the benefits of becoming more assertive.

Aims of the Online Communication Skills Training Course

By the end of this course, participants will:

  • Be aware of different communication styles and how to build rapport
  • Understand how to be assertive and why it is beneficial
  • Become more confident in handling difficult conversations and situations
  • Have tools and techniques to put into practice in everyday real-life scenarios
  • Comprehend the importance of body language and non-verbal communication
  • Feel more motivated and satisfied in the workplace

Interactive Assessment

The online assessment for each module can be taken on completion of reading the Ebook for each module. You will be asked 20 quiz questions with a pass mark of 75% for each module. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass don’t worry! You can take the test as many times as you need until the course expires. Access to the course expires after 7 days from the date of purchase.

Cost

5 Modules for £79.96 + VAT

You can also purchase individual modules for £19.99 + VAT each.


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Module 1: Exploring Communication – Getting the best from your communication


Course Description

The module explores many of the main communication styles and provides details on how you can improve your skills to get the best results in your future interactions. The content will provide you with a broad range of core communication methods, guiding you to communicate more effectively by becoming self-aware and removing barriers.

You’ll learn practical strategies for more effective listening, how to ask more engaging questions and how to interpret non-verbal signals. Upon completion, you’ll have everything you need to begin the second module, which focuses on body language.

Cost

£19.99 + VAT


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Module 2: Body Language – The sixth sense in communication


Course Description

This module is about the non-verbal aspects and implications of communication through body movements including gestures, postures, cues, signals, and position. You will gain insight into how others think and feel through their body language, as well as improve your everyday communication with others. This module will change the way you interact with everyone around you.

You’ll learn practical strategies for reading body language, detecting hidden emotions, and becoming aware of the signals you are putting across. Upon completion, you’ll have everything you need to progress to the next level, which is our third module about Neuro-Linguistic Programming (NLP).

Cost

£19.99 + VAT


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Module 3: Neuro-Linguistic Programming – Giving the edge in your communication!


Course Description

How you communicate through language is a key area of Neuro-Linguistic Programming (NLP). What you say and how you say it affects other people and can influence or persuade them in different ways. This module explores four key principles of NLP which focus on how you communicate, planning your goals and what you want to achieve in life, the skills you can use, and how to understand and respect differences in other people.

You are going to discover tools and techniques that help you to become more positive, a better communicator, confident, charismatic, and powerful. Upon completion, you’ll have everything you need to begin the fourth module which focuses on adapting your communication to suit different situations – particularly different personalities.

Cost

£19.99 + VAT


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Module 4: Communication Styles – Adapting your communication to suit the situation


Course Description

For people with a similar style, communication should come naturally. With different styles it takes more work. Often, two people with opposite types will regularly experience misunderstanding, miscommunication, and even conflict. This module teaches you how to identify and adapt to different styles of communication.

The content will provide you with a deeper knowledge of your style, instructions on how to identify other people, and strategies for communication success. Upon completion, you’ll have everything you need to begin the fifth and final module which teaches you how to become an all-round excellent communicator.

Cost

£19.99 + VAT


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Module 5: Communication Behaviour – Become an all-round excellent communicator


Course Description

This module will teach you how to develop confidence and behavioural skills through communication to ensure positive outcomes from interactions with others. The content will provide you with the techniques and tools you need for handling communication in confrontational or pressurised situations. You will understand the disadvantages of aggressive and passive behaviour, and learn the beneficial truth about becoming assertive.

You’ll learn practical strategies on how to communicate effectively, control your emotions, and to say “No” in a respectful way. Upon completion, you’ll have finished the Improve Your Communication Skills course.

Cost

£19.99 + VAT


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What is communication?

Communication is a skill that can be learned and developed just like any other. Most of us are lucky enough to be born with the ability to talk, hear and see. These are our three main communication methods. We can add to these, touch, taste and smell; but more of these later. To improve our natural ability to communicate we must develop from talking to speaking, hearing to listening and from seeing to observing.

Handshake techniques can have an immediate effect on the outcome of a face-to-face encounter with another person. The gestures that follow the handshake will give further clues for your assessment of the other person.

There are other factors that can impact a handshake including your position and the way you move towards the other person. For example, it is possible to neutralise a dominant handshake and take the control by stepping into it with your left foot. Handshake style is also important and can have different meanings, here are some examples below:

8 Communication Strategies


Here are some strategies that you can use when communicating in different situations: